Welcome to the Kelowna EMDR Clinic


📣 WE HAVE MOVED 📣 You can find us at our new home: 550 Osprey Ave, Unit 506


Clinic Info

  • Our Therapists: Click here to see which therapist would be the best fit for you.
  • If you’re not sure which therapist is the best fit for you, send us an inquiry and we can help match you.
  • Please note: *Alicia is currently not EMDR trained; however, she is on track to complete her training in the fall of 2024.**
  • Rates: Click here to see our clinic rates.
  • Cancellation Policy: We require 2 business days’ notice for any cancellations or changes to your counselling appointment (excluding intensives). Otherwise you are responsible for up to 100% of the session fee. Click here to see the full policy.

Booking Info

  • New Clients: If your desired practitioner is not accepting new clients, you can visit kelownaemdr.ca/waitlist to register.
  • Returning Clients: If it has been 3+ months since your last visit with Bex Troock, please visit kelownaemdr.ca/waitlist to register for her waitlist again. For other therapists, book below. Please note Ashley Phillips’ waitlist is closed.

Adult Counselling (New Clients)

For initial sessions for ADULT clients. For new bookings for children/teens, please scroll down! **PLEASE NOTE**Alicia Gonzalez will not be offering EMDR until late 2024, but is currently available for other modalities.


Adult Counselling (Return Clients)

Please note Ashley Phillips is not accepting NEW clients at this time.


Parental & Family Counselling

Please book the below appointment if you're seeking parental or family support.


Child Counselling (3-12 years)

🔔 If seeking counselling for a child, the parent/caregiver of the child should book the "Free 15 minute phone consultation" appointment type below first, or contact us to book an initial counselling appointment.


Teen Counselling (13-17 years)

🔔 Please book these sessions under the teen client's profile. If a parent/guardian would like to consult with a therapist themselves, please select a "family/parent" session type from the section above.


Clinical Consultation for Therapists

As someone who is deeply committed to creating positive change, I am thrilled to offer a space for youth and young adults who are seeking self-discovery, emotional exploration, and meaningful healing. My approach is strength-based and rooted in the principles of inclusivity, respect, compassion, and non-judgment. Along with these values, I aim to practice authentically to encourage young people to embrace their unique strengths and identities that make them who they are.

As Gabor Maté expressed, “Knowing oneself comes from attending with compassionate curiosity to what is happening within.” It is during this challenging but rewarding journey that I hope to support and empower individuals. As a young newcomer to Canada, and as a mixed Latina, I understand the nuances of culture, identity, the delicate nature of our sense of belonging, and the challenge of life transitions. I also believe in the power of empathy and collaboration when navigating these challenges.

With a Master’s of Social Work, I ground my practice in evidence-based approaches, including Cognitive Behavioural Therapy, Acceptance and Commitment Therapy, and Internal Family Systems Therapy. Whether you are experiencing shame, anxiety, isolation, or are ready for a change, I look forward to supporting your personal growth and honouring you, wherever you are in your story.

Alicia is currently not EMDR trained; however, she is on track to complete her training in the fall of 2024.

As someone who is deeply committed to creating positive change, I am thrilled to offer a space fo... Read More

Hello! My name is Lori and for over two decades, I’ve had the privilege of serving the Okanagan community, initially as an educator and later as a school counselor and behavioral interventionist. Since childhood, I’ve been drawn to supporting children in realizing their fullest potential. Witnessing the way children perceive and interact with the world has always fascinated me. I’ve observed that when children endure pain, their behaviours often serve as expressions of that hurt. I firmly believe in the transformative power of play for children. Through play, children naturally navigate their experiences, articulate their feelings, and find avenues for healing.

My aim is to guide my clients, no matter their age, towards a place of inner peace, belonging, and profound healing, liberating them from the burdens of shame, guilt, and loneliness. As Brené Brown, a leading expert on vulnerability and shame, beautifully expressed, “Owning our story and loving ourselves through that process is the bravest thing that we’ll ever do.” Through compassionate counseling, I seek to create a space where children and adults can bravely confront their stories, embrace their vulnerabilities, and embark on a path towards healing and self-love.

In addition to my professional endeavors, I’ve received my most profound training through the joys and challenges of raising two daughters who are now emerging into early adulthood. Witnessing their growth, learning, and self-discovery has been the greatest joy of my life. When I’m not engaged in helping others on their healing journeys, you can often find me savouring the breathtaking views while hiking or exploring the local wineries. I also find immense pleasure in the simple joys of reading, playing board games, and sharing moments of connection with friends and family over coffee or dinners.

Hello! My name is Lori and for over two decades, I’ve had the privilege of serving the Okanagan c... Read More

Hi, I’m Janice. I know that it can take a lot of courage to look into counseling so I am honoured that you may be inviting me to be part of your healing journey.

From a young age, I can recall being drawn to and wanting to help people who were struggling. Over time, I have come to discover and now deeply believe that everyone, no matter what they have navigated in their lives, has an incredible resiliency, inner wisdom and innate capacity to heal and live a life that is more peaceful and meaningful. This healing can be blocked by trauma and life stressors getting stuck in our bodies, which can prevent us from seeing our wisdom, truth and beauty. My approach to counselling is to start where you are. In a heart-centred, gentle, emotionally safe, trauma-sensitive and supportive way, we will explore together to help you see and access your healing, wisdom and growth.

I am a Registered Social Worker and EMDR Therapist. I completed my Master of Social Work degree from Wilfrid Laurier University in Ontario and my EMDR Basic Training with Sue Genest. I am currently enrolled in Peter Levine’s Somatic Experiencing approach (2024-2026) and am constantly and humbly learning everyday as a mom of 2 to a tween daughter and a teenage son. Parenting and watching them grow, unfold and become, has been the greatest and hardest training that I have had to date!

I have been practicing social work for 20+ years with a variety of populations and have witnessed and supported many individuals living with emotional pain, attachment wounds, chronic stress, burnout, anxiety, depression, infertility, loneliness, isolation, shame, guilt, loss, grief, fear, frustration, sense of not belonging, losses of identity, lack of self-compassion and purpose. It is my deepest privilege to support you on your healing path, to witness and help you to see your innate beauty and wisdom, reclaim your authentic self and find more peace and meaning in your life.

When I’m not in the counseling room, you might find me listening to and making music, camping and being in nature and hanging out with my family, including our crazy and sweet dog!

Hi, I’m Janice. I know that it can take a lot of courage to look into counseling so I am honoure... Read More

Kate is a Therapist and Registered Social Worker that provides in-person and virtual Adult Counselling services in Kelowna, British Columbia. Her specialities include burnout and stress, anxiety, obsessive compulsive disorder (OCD), relationship distress/discord, and sexual wellness. She is on track to completing her EMDR training in August 2024.

Her therapeutic approach includes Cognitive Behavioural Therapy (CBT), Dialetical Behavioural Therapy (DBT), somatic integration, Exposure and Response Prevention (ERP), and a trauma informed perspective.

Reach out to Kate and work together to find the path forward that’s right for you.

Kate is a Therapist and Registered Social Worker that provides in-person and virtual Adult Counse... Read More

Hi, I’m Bex and I’m honoured that you are considering inviting me into your journey towards self inquiry, compassion and belonging.

First, I’d like to respectfully acknowledge that I live and practice on the unceded territory and ancestral lands of the Syilx Peoples. Alongside this recognition, I practice in a way that not only acknowledges but also actively works to mitigate intergenerational and intersectional inequities through advocacy and community engagement. This work is continuous and reflexive.

I believe healing is possible when we are able to be curious about, explore, learn from our triggers and emotional pain without shame and self-judgement. Through the Compassionate Inquiry lens, I have learned that trauma “shapes our lives. It shapes the way we live, the way we love and the way we make sense of the world. It is the root of our deepest wounds.” Essentially, trauma manifests as a disconnect from the self, and oftentimes, from our gut feelings and innate inner wisdom. That means that my work is in assisting and guiding you back to your authentic and whole selves. Our pain and struggle often requires an attuned witness to hold a space of genuine warmth and nurturance and THAT is the backbone of my professional philosophy. In addition to these attributes, my practice modalities and clinical approaches are evidence-based and ethically sound. I believe, deeply, in the power of somatic, body-based approaches and modalities.

Areas of Focus: Trauma (PTSD/CPTSD/Chronic); Adverse Childhood Experiences; Anxiety; Depression; Strengths; Resilience; Mindfulness; Grief; Forgiveness; Shame; Emotional regulation; Communication; Self compassion; Addiction; Radical acceptance.

Approaches: EMDR; Relational Psychodynamic; Compassionate Inquiry; Somatic Experiencing; CBT/DBT; ACT

In my practice, I often draw from the works of: Gabor Mate; Daniel J. Siegel; Peter A. Levine; Bessel van der Kolk; Brene Brown; Kristin Neff; Joe DIspenza; Russell Kennedy; Pema Chodron; A.H. Almaas; Tara Brach, Emma McAdam; Don Miguel Ruiz; Eckhart Tolle; Beck Institute; Richard Schwartz; Yolanda Renteria; Francine Shapiro; Andrew Huberman; Alexis Florentina Borja; Judith Herman; Daniel Goleman; Mel Robbins; Andrew Leeds; Brianna Wiest; Diego Perez (Yung Pueblo); and, Diane Poole Heller.

I hold a Master’s Degree in clinical Social Work, and am a Registered Social Worker with the British Columbia College of Social Workers. I have completed trauma-focused certificate programs in Compassionate Inquiry (240hr) and Eye Movement Desensitization and Reprocessing (EMDR) Basic. Currently, I am enrolled in Peter Levine’s (Ph.D) body-oriented therapeutic model, Somatic Experiencing, Intermediate Level. I am currently a volunteer for Multidisciplinary Association of Psychedelics Canada (MAPS Canada Podcast ‘21).

As Peter Levine, author of, Waking the Tiger: Healing Trauma, famously said, “I have come to the conclusion that human beings are born with an innate capacity to triumph over trauma. I believe not only that trauma is curable, but that the healing process can be a catalyst for profound awakening—a portal opening to emotional and genuine spiritual transformation.” It’s almost always the case that whatever has wounded you will also be instrumental in your healing. I am here to offer you a safely guided exploration of your emotional suffering. We are not meant to do this deep inner work alone and I would be honoured to walk alongside you.

*Please note: I do not offer Couples/Marriage Counselling and only work with adult populations.

*80min and 210min (half-day intensives) sessions only.

Bex is OUT OF OFFICE: Oct 18th - Nov 3rd & Dec 23rd - Jan 16th

Hi, I’m Bex and I’m honoured that you are considering inviting me into your journey towards self ... Read More

Ashley Phillips, MEd, CCC, is a Clinical Counsellor who offers counselling services in Kelowna, British Columbia. Hailing from Nova Scotia, she holds a Masters of Education (Counselling) from Acadia University. For over 15 years, she has worked with individuals, groups, and communities to create meaningful change in their lives.

Ashley specializes in: - Emotional Eating / Binge Eating Disorder - Anxiety & Panic attacks - Phobias - Recent Traumatic Events (up to 8 months from date of event) - PTSD - Chronic Health Conditions & Life Threatening Disease - Grief & Loss with a particular interest supporting parents through traumatic births and perinatal death

Ashley Phillips, MEd, CCC, is a Clinical Counsellor who offers counselling services in Kelowna, B... Read More

Helpers need help too.

I have always enjoyed connecting with and learning from others; this has driven my passion for mental health support for many years. Before completing my Master’s Degree in Clinical Social Work and during my undergraduate studies in Psychology, I worked with my local rural fire department as a paid-on-call firefighter for nearly 8 years. I was consistently humbled throughout my experiences by the resilience and camaraderie engrained in first responder culture. I believe in the importance of having clinicians who ‘get what we do’, ultimately leading me to combine two of my passions (firefighting & mental health) and become one.

Although a career as a first responder can be extremely rewarding, it can also be exhausting and overwhelming. I aim to create a safe, inclusive and understanding environment where you can be your authentic self, and all parts of you are welcomed.

I am a registered EMA-FR and remain actively engaged with my department, allowing me to continue learning and understanding first responder service. My approach is client-centred, strength-based, collaborative and trauma-informed. I lean on the most up-to-date research specific to first responders’ mental health, as well as the voices of clients and fellow first responders to inform my practice. My specialties include trauma treatment (PTSD, ASD, C-PTSD), Mood disorders (Anxiety & Depression), Identity & Addiction issues, Individual & Organizational stress and Burnout.

Modalities: EMDR, Trauma-focused Cognitive Behavioural Therapy, Cognitive Processing & Restructuring, Motivational Interviewing (MI), Cognitive Behavioural Therapy

Helpers need help too. I have always enjoyed connecting with and learning from others; this has ... Read More

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Located at: 550 Osprey Avenue, 506, Kelowna
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